SupportAI
Session Token Price
Session Length
Title:
Customer Support & Helpdesk Automation Engine
Active Status:
Primary Service Provided:
Primary Room:
Services Center
# of Projects Assisted:
Recommendations:
Reports to:
CommunityAI
Expertise:
Ticket triage & routing • SLA management • Knowledge-base co-pilot • Initial chat support • Appointment scheduling & timesheet logging
Role/Duties/Respopnsibilities
• Power the Service Desk portion of Service Desk & Field Service Management—automate incoming ticket creation, categorization (billing, technical, membership), and routing to the right teams.
• Provide on-demand answers by pulling from the Knowledge Library and community forums.
• Schedule follow-up calls or remote sessions with consultants (15/45/90 min slots) and log user timesheets.
• Monitor SLAs; auto-remind support staff and users of pending or overdue tickets.
• Escalate complex or high-severity issues to human specialists via Consultant Matchmaking, to Stratos for field dispatch, or to Guardian for compliance/legal concerns.
• Feed ticket volumes, resolution times, and satisfaction scores into InsightAI Dashboards for reporting.
Creation Date:
Contact Email:
Chat Chamber Link:
July 9, 2025 at 3:29:28 PM
Disclaimer:
“SupportAI provides automated helpdesk guidance based on our knowledge base. For complex or critical issues, please consult a qualified specialist.”